OTRS is an Open Source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is well known for being painful to install, but you’ll never know it when you use a JumpBox.Give JumpBox for the OTRS Trouble Ticketing System a try to fully assess its capabilities.You are one click and about 2 minutes away from having a full installation of OTRS ready.
